Beyond offering the industry's most reliable machines, our expertise spans nearly a century of record press experience and 50 years of fully automatic vinyl pressing. You benefit in numerous ways, including free technical support via phone and email.
Guiding Your Start and Keeping You Going
SERVICE
GET GOING – INSTALLATION ASSISTANCE
To ensure your swift and smooth start, Pheenix Alpha provides on-site installation assistance. Our support team will guide you through every aspect of the process, ensuring your setup aligns with your production goals.
ELEVATE EXPERTISE – OPERATOR TRAINING
Pheenix Alpha offers comprehensive operator and service crew training at your location. Advanced training is also available at our facility in Stockholm, Sweden. Software training can be tailored to your needs upon request.
REMOTE SUPPORT AND TROUBLESHOOTING
Our commitment to customer support extends to remote troubleshooting. It’s always free of charge to reach out to us by phone or email for assistance. If necessary, we can connect directly to your AD12 press and conduct online troubleshooting.
USE OUR EXPERIENCE – CONSULTATION PACKAGE
Need advice on establishing a vinyl pressing facility or insights into various stages of vinyl production? Our extensive industry experience enables us to provide guidance that works best for your needs and goals.
“At Pheenix Alpha, it's not just about delivering cutting-edge machines – it's about empowering your success every step of the way.”